These Terms & Conditions govern the delivery of services provided by Giosol IT Solutions (“Giosol”, “we”, “us”, or “our”). By engaging our services, requesting technical support, or instructing us to act on your behalf with third-party providers, you (“the client”) agree to the terms outlined below.
These terms apply to all services including:
web design & development
WordPress configuration & technical setup
hosting & server management assistance
domain registration & DNS configuration
email account setup & integration
website maintenance & support
on-site SEO services
social media account management
Giosol is a web development and technical services provider and does not operate its own hosting infrastructure or internet service platforms. Third-party provider terms also apply where relevant.
Giosol provides professional website development and technical services including:
website design, development & implementation
WordPress setup, theme configuration & customisation
site migration & deployment
technical troubleshooting & diagnostic assistance
performance optimisation & best-practice configuration
Service scope for each project will be defined in the service proposal, quotation, or agreement.
Unless otherwise stated in writing, our role is limited to technical implementation, configuration, and support.
At the client’s request, Giosol may:
recommend hosting providers
register domains or hosting accounts on behalf of the client
configure DNS, email, SSL, and server settings
manage hosting accounts as an authorised administrator
provide managed hosting arrangements via third-party platforms
Unless explicitly stated otherwise:
the client remains the legal owner of all domains and hosting accounts
billing relationships remain between the client and provider
renewals are the client’s responsibility
The client acknowledges that:
hosting uptime & availability
email deliverability
DNS propagation & routing
infrastructure performance
maintenance events & outages
are controlled by the relevant provider and external network systems.
Accordingly, Giosol is not liable for:
hosting downtime or outages
data-center or network incidents
email blocking or spam filtering
DNS delays or propagation issues
platform policy or infrastructure changes
We may assist with support requests, but responsibility remains with the service provider.
Where Giosol creates or manages accounts including:
hosting panels
domain registrars
DNS & nameserver platforms
email systems
website dashboards
we do so as an authorised operator or technical agent only.
The client agrees to:
maintain valid and current billing details
ensure renewals are paid on time
notify us of ownership or access changes
Failure to renew may result in:
suspension of services
loss of domain names
permanent deletion of hosting data
Giosol is not responsible for service loss resulting from:
missed renewals
account suspension
client billing failure
provider enforcement actions
The client is responsible for:
all website copy, images, media, and supplied materials
ensuring material is owned or legally licensed
compliance with copyright, privacy & advertising laws
The client indemnifies Giosol against:
copyright disputes
trademark conflicts
unlawful or defamatory content
Where Giosol supplies stock assets or licensed tools:
usage applies only to the client project
ownership may not be transferable
renewal or license fees may apply
Unless the client is subscribed to an active maintenance plan, the client is responsible for:
plugin, theme, and CMS updates
license renewals
backups & recovery safeguards
password management & access security
If the client:
installs plugins or scripts
modifies site files or configuration
grants access to third parties
Giosol is not liable for:
performance degradation
site crashes or conflicts
data corruption or loss
malware or security breaches
Maintenance or recovery assistance may be billable.
Giosol provides on-site SEO services only, which may include:
technical SEO setup
metadata & structured optimisation
on-page keyword alignment
internal linking improvements
indexing & sitemap configuration
performance & Core Web Vitals optimisation
analytics & search console integration
Our services do not include:
off-site SEO
backlink acquisition or outreach
directory submissions
content marketing or blog strategy
SEO guarantee services
ranking or traffic promises
Search performance is influenced by factors outside our control including:
search engine algorithm updates
competitor activity
hosting performance
market conditions
client-provided content quality
Therefore:
Giosol does not guarantee search engine rankings, traffic growth, or commercial outcomes.
Recommendations are advisory in nature and implementation decisions remain with the client.
Where engaged for social media management, Giosol may provide:
profile setup & optimisation
scheduling and publishing of client-provided content
brand consistency checks
inbox & comment monitoring
basic performance reporting
Unless separately contracted, our services do not include:
original content creation or copywriting
graphic or video production
community engagement or outreach
paid advertising management
influencer or promotional campaigns
The client is responsible for:
supplying approved content
legal and ethical accuracy of messaging
compliance with platform guidelines and laws
Giosol is not liable for:
account restrictions or suspensions
platform algorithm or policy changes
public response or reputational impact
Our consultation is advisory and educational in nature and does not include implementation or technical work.
Outcomes or results are not guaranteed and depend on factors beyond our control.
A pre booked introductory call is required to confirm scope and suitability before the session.
We reserve the right to decline our consultation if the scope is outside our expertise or if we are unable to add meaningful value.
Our consultation is limited to the agreed time frame. Additional support requires a separate booking.
Information shared during our consultation is treated as confidential.
Payment is required in advance, and missed sessions may not be eligible for refunds.
Invoices may be issued as:
upfront deposits
staged milestone payments
monthly retainers or subscriptions
Work may be paused in the event of:
unpaid invoices
overdue balances
failure to supply required project inputs
Until full payment is received, Giosol may retain:
project files
administrator access
licenses or deliverables
Hosting, domains, and third-party subscriptions are non-refundable unless stated under provider policy.
Services may be interrupted due to:
hosting provider incidents
global network disruption
security or cyber-events
emergency maintenance
Where possible, reasonable notice will be provided.
If the client requests migration, then:
migration support may be provided as a paid service
transfer risk remains with the client
post-migration issues fall outside our scope
Giosol may suspend or terminate services in cases of:
non-payment
illegal, abusive, or harmful usage
repeated security risks
To the fullest extent permitted by law, Giosol is not liable for:
downtime or outages caused by third-party providers
loss of revenue, business, or opportunity
data loss or corruption
malware, cyber-attacks, or security incidents
email delivery or DNS issues
client-initiated changes
reliance on third-party platforms
Our responsibility is limited to the delivery of agreed technical services.
Infrastructure responsibility remains with the relevant provider.
These Terms & Conditions may be amended periodically.
Continued use of our services constitutes acceptance of the most recent version.
For questions relating to these Terms & Conditions, please contact us via our official website or support channels.
IMPORTANT NOTICE
* We reserve the right make amendments to our terms and services without prior notification.
